PLEASE USE YOUR VICTORY CUESPORTS LOGIN DETAILS TO MANAGE YOUR BOOKINGS AND BOOK NEW SESSIONS.
IF YOU HAVE NOT BOOKED A SESSION WITH VICTORY CUESPORTS BEFORE, PLEASE VISIT THE BOOK COACHING PAGE AND YOUR ACCOUNT WILL BE CREATED. YOU WILL RECEIVE AN EMAIL TO CREATE YOUR PASSWORD.
Last updated: 1st February 2025
Welcome to Victory Cuesports. These Terms of Service (“Terms”) govern your use of victorycuesports.com.au (“Website”) and the coaching services (“Services”) provided by Victory Cuesports (“we,” “our,” or “us”). By accessing our Website or booking our Services, you agree to be bound by these Terms.
2.1 Account Registration
– You must be 18 years or older to create an account and book coaching sessions.
– You are responsible for maintaining the confidentiality of your account credentials.
– You must provide accurate and complete information when creating an account.
– You agree to notify us immediately of any unauthorised use of your account.
2.2 Intellectual Property
– All content on the Website is owned by Victory Cuesports and protected by Australian copyright laws.
– You may not reproduce, distribute, or create derivative works without our explicit permission.
– All trademarks, logos, and service marks displayed are our registered and unregistered marks.
3.1 Booking and Payment
– All coaching sessions must be booked through our online portal.
– Payment is required at the time of booking.
– We accept all major credit cards via secure checkout using Stripe.
– All payments are processed in Australian Dollars (AUD).
– Coaching sessions can only be booked for start times at least 6 hours in the future.
3.2 Cancellation and Rescheduling Policy
– Cancellations made at least 24 hours before the session start time will receive a full refund less any payment processing fees.
– Refunds will be processed within 5-10 business days to the original payment method.
– No refunds will be given for cancellations made within 24 hours of the session start time.
– No refunds will be given for no-shows.
– Sessions may be rescheduled via the My Bookings section at least 24 hours before the start time, and the payment will transfer to the new booking.
– Attempting to reschedule within 24 hours of the start time will be treated as a cancellation and no refund will be given.
3.3 Attendance and Venue Access
– Please arrive at least 5 minutes before your scheduled session time.
– Late arrivals will not receive additional time; sessions will end at the scheduled time.
– Kedron Wavell Snooker members should use their access code to enter the billiard room.
– Non-members should use the doorbell located on the billiard room door.
– You agree to comply with all venue rules and regulations while on the premises.
3.4 Virtual Coaching Sessions
– Virtual coaching sessions are conducted via Zoom.
– You must have a free Zoom account created before the session.
– You are responsible for ensuring you have a stable internet connection, appropriate device with camera, and adequate lighting.
– Your device must be positioned to provide a clear view of your stance and playing action.
– You must be in a suitable environment with enough space around the table to demonstrate techniques.
– Technical issues on your end that prevent or disrupt the session are not grounds for refund or rescheduling outside the standard cancellation policy.
– In the event of technical issues on the coach’s end, the session will be rescheduled at no additional cost.
– Recordings of sessions are not permitted without prior written consent.
– The same cancellation and rescheduling policies apply to virtual sessions as to in-person sessions.
– Access to the student portal is provided upon successful booking of a coaching session.
– You agree not to share your login credentials with any third party.
– We reserve the right to suspend or terminate access to the student portal for any violations of these Terms.
– We collect and process personal information in accordance with our Privacy Policy.
– By using our Website and Services, you consent to our collection and use of your personal information as described in our Privacy Policy.
– Victory Cuesports is not liable for any indirect, incidental, or consequential damages.
– Our total liability for any claim arising from these Terms or our Services shall not exceed the amount paid for the coaching session in question.
– We reserve the right to modify these Terms at any time.
– Changes will be effective immediately upon posting to the Website.
– Your continued use of the Website or Services constitutes acceptance of the modified Terms.
For questions about these Terms of Service, please contact us at coach@victorycuesports.com.au.
These Terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
Last updated: 1st February 2025
Victory Cuesports (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website victorycuesports.com.au, use our student portal, or book coaching services.
2.1 Personal Information
We collect information that you voluntarily provide to us when you:
– Register for an account.
– Book coaching sessions.
– Use our student portal.
– Contact us via email.
– Subscribe to our communications.
This may include:
– Name and contact details.
– Payment information.
– Booking preferences.
– Communication preferences.
– Account login credentials.
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
– IP address.
– Browser type.
– Device information.
– Pages visited.
– Time spent on pages.
– Referring website.
– Operating system.
We use the collected information for:
– Processing your bookings.
– Managing your account.
– Sending booking confirmations.
– Communicating about your sessions.
– Improving our website and services.
– Analysing usage patterns.
– Sending relevant updates (with your consent).
– Responding to your inquiries.
– Maintaining security of our services.
– All payments are processed through Stripe.
– We do not store your complete credit card details.
– Payment processing complies with PCI DSS requirements.
– Transaction data is encrypted using industry-standard methods.
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
– Payment processors (Stripe).
– Service providers who assist in operating our website.
– Law enforcement when required by law.
– Professional advisors (e.g., lawyers, accountants).
We implement appropriate security measures to protect your information:
– Encryption of data in transit and at rest.
– Regular security assessments.
– Access controls and authentication.
– Secure data backup procedures.
– Regular security updates.
You have the right to:
– Access your personal information.
– Correct inaccurate information.
– Request deletion of your information.
– Opt-out of marketing communications.
– Withdraw consent for data processing.
– Request a copy of your data.
We use cookies and similar tracking technologies to:
– Remember your preferences.
– Understand how you use our website.
– Improve your browsing experience.
– Maintain security of your session.
– Analyse website performance.
You can control cookie settings through your browser preferences.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Our services are intended for users 18 years and older. We do not knowingly collect information from individuals under 18 years of age.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
We retain your information for as long as:
– Your account is active.
– Needed to provide our services.
– Required by law.
– Necessary for legitimate business purposes.
Your information is stored and processed in Australia. We do not transfer your data internationally.
If you have questions about this Privacy Policy or your personal information, please contact us at coach@victorycuesports.com.au.
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).